Refund & Cancellation Policy

Cancellation

• You can cancel Pro at any time from Billing. Cancelling stops all future charges and cancels your UPI Autopay / card mandate with our payment provider, Dodo Payments.
• You keep Pro until the end of the period you have already paid for, then your account moves to the Free plan. Your saved lists and notes are kept.
• You can also revoke the mandate from your UPI app or bank; please cancel in LeadFinder too so our records match.

Refunds

• First purchase: if you are not satisfied, you can ask for a full refund within 7 days of your first Pro payment, as long as you have used fewer than 20 searches in that period.
• Renewals: monthly renewals are not refundable once the period has started. Annual renewals can be refunded pro rata within 7 days of the renewal charge.
• Duplicate or wrong charges (for example charged twice, or charged after a confirmed cancellation) are always refunded in full.
• Service failure: if the Service is unavailable for an extended period because of our fault, we will credit or refund the affected period.
• Accounts terminated for breach of the Terms or Acceptable Use Policy are not eligible for refunds.

How refunds are paid

Email support@example.com from your account email with the invoice number. Approved refunds are processed within 5–7 working days to the original payment method through Dodo Payments; your bank may take a few more days. GST charged is refunded with the amount and a credit note is issued.

Failed payments

If a renewal fails, Dodo Payments retries automatically. We keep Pro for 7 days of grace, then move your account to Free until a payment succeeds.

Contact

• Business: Vandiya
• Address: [Registered address – set COMPANY_ADDRESS]
• Email: support@example.com